Shipping policy

At Zenova™, every order is handled with precision and care—from the moment it’s placed to the moment it arrives at your doorstep. Below you’ll find everything you need to know about our processing, shipping, and delivery process.

🕒 Order Processing

All orders are processed within 3–5 business days prior to shipment.
This time allows our team to review, quality-check, and securely package each item to ensure it reaches you in perfect condition.

🚚 Shipping Timelines

United States
Orders are shipped via trusted carriers such as USPS or FedEx.
Estimated delivery time is 15–20 business days after processing.

International Orders
International shipments typically arrive within 15–30 business days, depending on your destination and fulfillment center.

⏳ Please note: Delivery timelines may vary due to customs clearance, weather conditions, peak seasonal demand, or global logistics delays. We appreciate your patience during such circumstances.

🔍 Order Tracking

Once your order has shipped, you’ll receive a tracking link via email.
You may also track your order at any time through our Track Your Order page.

❌ Cancellations & Address Updates

Requests for cancellations or address changes must be submitted within 24 hours of placing your order.

To cancel an order, please email us with the subject line:
“CANCEL MY ORDER”
📧 support@zenova.com

Shipping address updates must also be requested within 24 hours.
Once an order has shipped, changes or cancellations are no longer possible.

🚪 Delivery Attempts

Most shipping carriers will attempt delivery up to two times.
If delivery is unsuccessful, the package may be returned to the sender.
To avoid delays or returns, please ensure someone is available to receive your order.

💥 Damaged or Defective Items

If your order arrives damaged or defective, we’ll take care of it promptly.

Please contact us at support@zenova.com and include:

  • Your order number

  • Clear photos of the damaged or defective item

Once reviewed, we’ll arrange a free replacement as quickly as possible.

🤝 Need Help?

Our customer support team is always here to assist you.

📧 Email: support@zenova.com
⏳ Response time: Within 24 hours